Information Technology (IT)
The IT Department specializes in lowering City’s operating
costs by analyzing current business processes.
Information Technology is responsible for telephone and
computer services, and assists other City Departments in
evaluating, and implementing efficient systems. IT handles: Online
Services, Computer and Network Support, Application Support and
Training, and Telecommunications.
Computer and Network Support
The City’s technology plan allows the IT Department to cost
effectively replace older and slower machines with new technology.
Application Support and Training
The IT Department supports City employees with technology
issues. IT can be reached via telephone or email. Most issues are
resolved within minutes of being received. IT has the ability to
remotely view the callers screen and assist in resolving their
issue without actually visiting their desk. Remote access
increases our availability time to resolve more issues and
increase our response time.
Information Technology also provides in-house training for City
Information Technology maintains the City’s phone network.
The City’s cell phones are also managed by IT. Cells phones are
issued to key City employees to improve communications. Cell phone
bills are closely monitored to ensure costs are within and under
budget allowances. Many City employees use their own personal cell
phones at their own expense.